5.1. Turkey Balloons Cappadocia reserves the right to cancel any flight at any time without prior notice if prevailing conditions constitute risks to flight safety. If your balloon flight or tour is canceled due to unsafe weather conditions determined by aviation authorities or our operations team, we offer 3 options:
A full 100% refund of your original ticket, OR
An alternative flight the day after your original scheduled flight (subject to seat availability), OR
A ticket for the same flight type of your original booking at a later date of your choosing (subject to seat availability).
5.2. If you voluntarily cancel your flight or tour, you will be subject to cancellation charges. To be eligible for a refund, you must send your cancellation request via email to booking@turkeyballoonscappadocia.com. Cancellation charges vary according to the time notice provided:
5.3. All refunds are made through the original payment method and issued in the currency used when booking. Under normal circumstances, we immediately process refunds upon receiving a valid cancellation request. Depending on the bank's processing time, it can take anywhere from 5–10 business days for the refund to show up on your credit card statement. If you have not received your refund after 10 business days, please contact our accounting department via email at booking@turkeyballoonscappadocia.com.
5.4. When we are prevented from providing part of your flight or tour, or when any disruption occurs due to unusual and unforeseen circumstances beyond our control, Turkey Balloons Cappadocia is not liable to pay compensation, even if all due care has been taken. These circumstances include:
Unexpected weather changes
Emergency landings
Perceived security threats
Technical problems
Terrorist or threatened terrorist activities
Natural or nuclear disasters